ISO 20000-1 ITSM

What is ISO 20000-1 IT Service Management?

• Alignment of information technology services and business strategy.
• Creation of a formal framework for current service improvement projects
• Provides a benchmark type comparison with best practices
• Creates competitive advantage via the promotion of consistent and cost-effective services.
• By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
• Supports ‘interchanging’ of service providers and staff by virtue of the creation of inter-enterprise operational processes.
• Reduction of risk and thus cost in terms of external service receipt
• Through the creation of a standard consistent approach, aids major organizational changes.
• Enhanced reputation and perception
• Fundamental shift to pro-active rather than re-active processes
• Improved relationship between different departments via better definition and more clarity in terms of responsibility and goals.
• Creation of a stable framework for both resource training and service management automation.